Kathmandu, Nepal — August 9, 2026 — Cimex Inc. Pvt. Ltd., the authorized distributor and service provider of BYD Auto Industry Co. Ltd. in Nepal, has officially launched its nationwide "BYD Update to Care+" campaign, a comprehensive customer care initiative designed to elevate the ownership experience for existing BYD customers through superior after-sales service, smart vehicle connectivity, and complete ownership protection.

The campaign was inaugurated today at Cimex Care (BYD Service Center, Guheshwori) and is now live across all 13 BYD Service Centers nationwide, reaffirming BYD Nepal's commitment to delivering "Superior & Sincere Service" at every stage of the customer journey. The launch also arrives just ahead of the NAIMA Mobility Expo, opening on August 11, 2026, adding further momentum to what promises to be a landmark week for Nepal's automotive and EV community.

As Nepal's leading electric vehicle brand, BYD believes exceptional ownership extends far beyond the point of purchase. The Update to Care+ campaign has been designed to ensure every customer enjoys professional maintenance, intelligent connected-car services, and dependable ownership protection, delivered through strategic partnerships with Ncell, Himalayan Everest Insurance (HEI), and Shikhar Insurance.
A key highlight of the campaign is complimentary BYD App Connectivity and infotainment activation for eligible BYD vehicles delivered before September 2024 that previously lacked access to these features — extending BYD's latest connected vehicle experience to existing customers at no additional cost.

Three Pillars of Care+
The campaign is built around three integrated pillars that redefine the after-sales ownership experience.
Care+ delivers the highest standard of authorized BYD 

servicing through:
•    Comprehensive vehicle inspection
•    Genuine BYD parts
•    Professional diagnostics
•    Certified BYD technicians
Connect+ makes vehicle ownership smarter and more convenient through:
•    SIM installation
•    BYD App activation
•    Connected vehicle features
•    Infotainment connectivity
•    Support from BYD Nepal's IoT partner, Ncell
Protect+ strengthens ownership confidence through:
•    Insurance consultation
•    Insurance renewal assistance
•    Extended warranty guidance for eligible vehicles, including a 10-year extended warranty
•    Cashless accident support and claim coordination
•    Support from BYD Nepal's trusted insurance partners, Shikhar Insurance and Himalayan Everest Insurance (HEI)
Exclusive Campaign Benefits
As part of the campaign, eligible BYD customers can enjoy a range of exclusive benefits designed to enhance vehicle ownership and maximize value, including:
•    10% off Battery Cover
•    10% off Spare Tyre
•    10% off Dent & Paint Services
•    One-time Free Home Charger Check-up
•    6 months Free BYD App Connectivity data with infotainment feature for eligible existing customers who have not previously received app access
These benefits reinforce BYD Nepal's ongoing commitment to industry-leading after-sales support while ensuring customers continue to enjoy the full technological capabilities of their vehicles.Speaking on the occasion, Mr. Sahil Shrestha, CEO, Cimex 

Inc. Pvt. Ltd., said:
"At BYD Nepal, we believe the ownership journey truly begins after the vehicle is delivered. Through the 'Update to Care+' campaign, we are bringing together professional service, intelligent connectivity, and comprehensive ownership protection under one initiative, now live across all 13 of our service centers nationwide. Our objective is simple — to ensure every BYD customer experiences the confidence, convenience, and peace of mind that define our commitment to Superior & Sincere Service."

The campaign also reflects BYD Nepal's continued investment in strengthening the country's EV after-sales ecosystem, expanding digital capabilities and collaborating with trusted partners to deliver greater value to customers — momentum that carries directly into the NAIMA Mobility Expo, where BYD Nepal will showcase its latest offerings to the public.BYD authorized service network is spread across across 13 locations: Dhangadhi, Nepalgunj, Dang, Butwal, Pokhara, Chitwan, Lalitpur, Kathmandu, Birgunj, Janakpur, Itahari, Biratnagar, and Birtamode.

The network is set to expand further, with three additional service centres planned to become operational in 2026 in Bhaktapur, Dallu, and Lahan.By combining advanced service standards, connected technologies, and comprehensive ownership protection, BYD Nepal continues to reinforce its position not only as Nepal's leading electric vehicle brand, but also as the benchmark for customer care in the country's evolving mobility landscape.