Cimex Inc. Pvt. Ltd., the authorized distributor of BYD Auto Industry Co. Ltd. in Nepal, proudly announces the inauguration of the official BYD Authorized Service Centre in Pokhara, operated by its authorized dealership, Flash Mobility Pvt. Ltd. Located at Buddha Chowk-10, Pokhara, the newly established facility completes BYD Pokhara's 3S (Sales, Service & Spare Parts) ecosystem, delivering a seamless ownership experience for customers across Gandaki Province and surrounding regions.

The service centre was inaugurated on 7th August, 2026 by Mr. Dhana Raj Acharya, Mayor of Pokhara Metropolitan City, as the Chief Guest. The inauguration marks another significant milestone for BYD in Nepal with its rapidly expanding after-sales network and reinforces the company's long-term commitment to providing customers with Superior & Sincere Service—a promise that extends well beyond vehicle delivery.

Until now, BYD owners in Pokhara received after-sales support through a carefully selected and professionally trained third-party service partner. While customers continued to receive quality service, the establishment of a fully authorized BYD Service Centre now enables vehicle owners to enjoy dedicated after-sales support directly under BYD's authorized distributor network, with enhanced technical capabilities, genuine spare parts, specialized equipment, and factory-trained personnel.

Speaking on the occasion, Mr. Sushil Tandukar, Head of Service, Cimex Inc. said:"Purchasing a vehicle is only the beginning of a customer's journey with BYD. Our responsibility continues throughout the ownership experience. The inauguration of the official BYD Service Centre in Pokhara reflects our commitment to delivering Superior and Sincere Service through world-class infrastructure, highly trained technicians, genuine spare parts, and customer-centric care. As Nepal's EV market continues to grow, we remain focused on strengthening our nationwide service network to provide complete peace of mind for every BYD owner."

Spread across 7,233 square feet, the state-of-the-art service facility has been purpose-built to support the unique requirements of electric vehicles while maintaining the highest standards of operational efficiency and customer convenience.
The workshop features four modern vehicle lifts, dedicated maintenance bays, a specialized high-voltage work area, genuine BYD spare parts storage, and a dedicated vehicle washing bay. 

The facility is capable of servicing up to 15–16 vehicles per day, significantly reducing waiting times while improving service efficiency and turnaround.Customers visiting the service centre will have access to a comprehensive range of after-sales solutions including periodic maintenance services, battery inspections, mechanical and electrical repairs, dent and paint services, roadside assistance, warranty support, genuine spare parts, and personalized customer relationship management through dedicated service advisors and CRM executives.

The launch of the Pokhara Service Centre comes at a significant time as Nepal's automotive industry prepares for the NAIMA Mobility Expo 2026, where BYD is expected to showcase the new generation of BYD EVs. The expansion of its nationwide after-sales network further reinforces BYD's confidence in the Nepali market and demonstrates that exceptional ownership experience remains central to the brand's long-term strategy.

As Nepal's No. 1 electric vehicle brand, BYD continues to invest not only in innovative products but also in building a robust service ecosystem that gives customers confidence throughout their ownership journey. The inauguration of the official BYD Service Centre in Pokhara represents another step toward making world-class electric mobility more accessible, dependable, and customer-focused across Nepal.